Distance Selling Agreement
PRELIMINARY INFORMATION
ARTICLE 1 SELLER INFORMATION
ARTICLE 1.1 – SELLER
Title: Suedser Textile Industry and Trade Joint Stock Company
Address: Suedser Tekstil OSB 6.Cadde No: 3 59500 Çerkezköy / Tekirdağ
Phone: (0850) 759 78 33
ARTICLE 1.2 - BUYER
A person who is a member of the www.sertexhome.com.tr shopping site as a customer. Address and contact information used while members shall prevail.
ARTICLE 2 FEATURES OF THE PRODUCT SUBJECT TO SALE
The basic features of the goods or services are available at www.sertexhome.com.tr. You can review the basic features of the product during the campaign.
The prices listed and announced on the site are the sales price. Declared prices and promises are valid until updated or changed. Prices announced periodically are valid until the end of the specified period.
It consists of the type, quantity, brand/model, color, number of goods/product/service, sales price, payment method, and information at the time the order is finalized.
The shipping fee, which is the cost of shipping the product, will be paid by the BUYER and is non-refundable.
ARTICLE 3 GENERAL PROVISIONS
3.1) BUYER declares that he/she has read and informed the preliminary information regarding the basic characteristics of the product subject to the contract, sales price and payment method and delivery on the website www.sertexhome.com.tr and has given the necessary confirmation electronically. BUYER; By confirming this Preliminary Information electronically, the SELLER confirms that it has obtained the correct and complete address, basic features of the ordered products, the price of the products including taxes, payment and delivery information that must be given to the BUYER by the SELLER, before the conclusion of distance contracts.
3.2) The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated within the period explained in the preliminary information on the website, depending on the distance of the BUYER's residence for each product, provided that it does not exceed the legal 30-day period.
3.3) The SELLER cannot be held responsible for the ordered product not being delivered to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER.
3.4) The SELLER is responsible for delivering the product subject to the contract intact, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.
3.5) The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining his express approval before the contractual performance obligation expires.
3.6) If the SELLER cannot fulfill its contractual obligations due to the impossibility of fulfilling the product or service subject to the order, it shall notify the consumer of this situation before the expiry of the contractual performance obligation and return the total price to the BUYER within 10 days.
3.7) For the delivery of the product, this Preliminary Information Form must be confirmed electronically. If the product price is not paid for any reason or is canceled in bank records, the SELLER is deemed to be free from the obligation to deliver the product.
3.8) After the delivery of the product, if the relevant bank or financial institution does not pay the price of the product to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons, which is not due to the BUYER's fault, the BUYER will keep the product for 3 days, provided that it has been delivered to him. must return it to the SELLER within In this case, shipping costs belong to the BUYER.
3.9) If the SELLER cannot deliver the product subject to the contract within the deadline due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation or interruption of transportation, he/she is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise one of his rights to cancel the order, replace the product subject to the contract with a comparable product, if any, and/or postpone the delivery period until the hindering situation disappears. If the BUYER cancels the order, the amount paid will be paid in cash and in lump sum within 10 days. For payments made by the BUYER by credit card, the product amount will be returned to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount to the BUYER's accounts after the return to the bank is entirely related to the bank transaction process, the BUYER acknowledges that it will not be possible for the SELLER to intervene in any way for possible delays and that it may take an average of 2 to 3 weeks for the amount returned to the credit card by the SELLER to be reflected in the BUYER's account by the bank. already accepts it.
ARTICLE 4 RIGHT OF WITHDRAWAL
BUYER; In distance contracts for the sale of goods, the right to withdraw from the contract can be exercised by rejecting the goods within 14 (fourteen) days from the date of delivery of the product (Except for Concert and Event Tickets) to the person/organization at the address indicated, without assuming any legal or criminal liability and without giving any justification. In distance contracts for service provision, this period starts on the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service begins with the approval of the consumer before the right of withdrawal expires. Expenses arising from the exercise of the right of withdrawal belong to the SELLER.
In order to exercise the right of withdrawal, written notification must be made to the SELLER by registered mail, fax or e-mail within 14 days and the product must not have been used within the framework of the provisions of Article 5. If this right is exercised,
a) The invoice of the product delivered to the third party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Order returns whose invoice is issued on behalf of institutions cannot be completed unless the RETURN INVOICE is issued.)
b) Return form,
c) The products to be returned must be delivered complete and undamaged, along with their box, packaging and standard accessories, if any.
d) The SELLER is obliged to return the total price and the documents that put the buyer into debt to the BUYER within a period of 10 days at the latest after receiving the notice of withdrawal, and to receive the goods back within 20 days.
e) If there is a decrease in the value of the goods or a return becomes impossible due to a reason arising from the BUYER's fault, the BUYER is obliged to compensate the SELLER's damages in proportion to the fault.
f) If the campaign limit amount set by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
g) The shipping fee paid when sending the returned product back to the seller due to the right of withdrawal will be covered by the SELLER for domestic orders and the BUYER for international orders.
h) The SELLER does not refund the shipping fee collected from the BUYER when selling the product.
ARTICLE 5 PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
Goods prepared in line with the BUYER's wishes or clearly his personal needs, which are not suitable for return due to their nature and are in danger of rapid deterioration or are likely to expire, and audio or video recordings, software programs and computer consumables, provided that their packaging has been opened by the BUYER. Refund is not possible due to the Regulation.
In the implementation of this Preliminary Information, Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchases the goods or services and where he resides are authorized, up to the value declared by the Ministry of Industry and Trade.
The SELLER may apply for complaints and objections to the consumer issues arbitration committee or consumer court in the place where he/she purchased the goods or services or where he/she resides, within the monetary limits determined by the Ministry of Industry and Trade of the Republic of Turkey in December every year. Information regarding the monetary limit is below:
Effective as of 1/1/2012:
a) The lower monetary limit indicating that there will be evidence in the higher or consumer courts that the decisions of the arbitration committees on consumer issues in the 5th and 6th paragraphs of the amended Article 22 of the Consumer Protection Law No. 4077 will be binding is 1,161.67 TL,
b) In the third paragraph of the 5th article of the Consumer Problems Arbitration Committees Regulation published in the Official Gazette dated 1/8/2003 and numbered 25186, the lower monetary limit for the provincial arbitration committees operating in provinces with metropolitan status to be responsible and authorized to hear disputes is 3.032, It is 65 TL.
This Preliminary Information is provided for commercial purposes.
DISTANCE SALES CONTRACT
ARTICLE 1 – PARTIES
1.1 – SELLER
Title: Suedser Textile Industry and Trade Joint Stock Company
Address: Suedser Tekstil OSB 6.Cadde No: 3 59500 Çerkezköy / Tekirdağ
Phone: (0850) 759 78 33
1.2 – BUYER
A person who is a member of the www.sertexhome.com.tr shopping site as a customer.
Address and contact information used while members shall prevail.
ARTICLE 2 – SUBJECT
The subject of this contract is the Law No. 6502 on the Protection of Consumers and Distance Contracts Implementation Principles and Procedures regarding the sale and delivery of the product whose qualities and sales price are specified below, which the BUYER ordered electronically from the SELLER's website www.sertexhome.com.tr. It is the determination of the rights and obligations of the parties in accordance with the provisions of the Regulation.
ARTICLE 3 – PRODUCT SUBJECT TO THE CONTRACT
It consists of the type, quantity, brand/model, color, number of goods/product/service, sales price, payment method, and information at the time the order is finalized.
ARTICLE 4 – GENERAL PROVISIONS
4.1 BUYER, on the website www.sertexhome.com.tr, the basic characteristics of the product subject to the contract, the sales price and payment method including all taxes, the delivery and the costs of this will be covered by the BUYER, the period in which the delivery will be made and the SELLER's full commercial name, full address and contact information. He declares that he has read the preliminary information regarding his information and has given the necessary confirmation electronically.
BUYER; By confirming this contract electronically, it confirms that it has obtained the correct and complete address, basic features of the ordered products, the price of the products including taxes, payment and delivery information that must be given by the Seller to the Consumer before the conclusion of distance contracts.
4.2 The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated within the period specified in the preliminary information on the website, depending on the distance of the BUYER's residence for each product, provided that it does not exceed the legal 30-day period. Any shipping fee related to the delivery shown in Article 3 will be borne by the BUYER and will be reflected in the invoice for the order under the name "Shipping Fee".
4.3 If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.
4.4 The SELLER cannot be held responsible for the ordered product not being delivered to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER.
4.5 SELLER is responsible for delivering the product subject to the contract intact, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.
4.6 The SELLER may supply a different product of equal quality and price to the BUYER before the contractual performance obligation expires, provided that it is based on a justified reason.
4.7 If the SELLER cannot fulfill its contractual obligations in case the product or service subject to the order becomes impossible, it will notify the consumer of this situation before the contractual performance obligation expires and may supply a different product of equal quality and price to the BUYER.
4.8 For the delivery of the product subject to the contract, the signed copy of this contract must be delivered to the SELLER and the price must be paid with the payment method preferred by the BUYER. If the product price is not paid for any reason or is canceled in bank records, the SELLER is deemed to be free from the obligation to deliver the product.
4.9 BUYER accepts and undertakes that the credit card information he entered into the system during shopping is correct and that he is responsible for all legal and criminal liability arising from the use of this credit card. After the delivery of the product, if the relevant bank or financial institution does not pay the price of the product to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons, which is not due to the BUYER's fault, the BUYER will have 3 days to pay for the product, provided that it has been delivered to him/her. It must be sent to the SELLER within . In this case, shipping costs belong to the BUYER. If the BUYER does not send the product back, the SELLER accepts and undertakes that in case the product price is not collected from the credit card for any reason or the product price is returned to the credit card, the product price will be transferred to the SELLER's bank accounts without the need for any warning.
4.10 If the SELLER cannot deliver the product subject to the contract within the deadline due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation or interruption of transportation, it is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise one of the rights to cancel the order, replace the product subject to the contract with a comparable product, if any, and/or postpone the delivery period until the hindering situation disappears. If the BUYER cancels the order, the amount paid will be paid in cash and in lump sum within 10 days.
4.11 The points given to the customer by the SELLER through a campaign are valid for only one purchase. These points are not refundable even if the product is returned.
For payments made by the BUYER by credit card, the product amount will be returned to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount to the BUYER's accounts after the return to the bank is entirely related to the bank transaction process, the BUYER acknowledges that it will not be possible for the SELLER to intervene in any way for possible delays and that it may take an average of 2 to 3 weeks for the amount returned to the credit card by the SELLER to be reflected in the BUYER's account by the bank. already accepts it.
ARTICLE 5 – RIGHT OF WITHDRAWAL
BUYER has the right to withdraw within 14 days from the delivery of the product subject to the contract to himself or to the person/organization at the address indicated, without having to give any reason.
However, the product cannot be returned for products specially prepared for the BUYER, offered for sale and/or imported for certain days such as New Year's Eve, holidays, Mother's Day, campaign and promotional products; BUYER completes his/her purchase by accepting these conditions.
In order to exercise the right of withdrawal, the SELLER must be notified by fax or e-mail within 14 days and the product must not have been used within the framework of the provisions of Article 6. If this right is exercised,
a) The invoice of the product delivered to the third party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Order returns whose invoice is issued on behalf of institutions cannot be completed unless the RETURN INVOICE is issued.)
b) Return form,
c) Products to be returned within 14 days must be delivered complete and undamaged, along with their box, packaging and standard accessories, if any. The product price will be refunded to the BUYER within 10 days following the receipt of these documents by the SELLER.
The shipping cost of the product returned due to the right of withdrawal will be covered by the SELLER for domestic orders and the BUYER for international orders. The SELLER does not refund the shipping fee collected from the BUYER when selling the product.
While the product is being returned to the SELLER, the original invoice submitted to the BUYER during the delivery of the product must also be returned (in order to ensure consistency in our accounting records). If the invoice is not sent together with the product or to the SELLER within 5 days after the product is sent, the return process will be processed. will not be carried out, the product will be sent back to the BUYER in the same way with a counter payment. The phrase "return invoice" will be written on the invoice to be returned with the product and signed by the BUYER.
ARTICLE 6 – PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
By its nature; Returns of disposable products, replicable software and programs, products that deteriorate quickly or are likely to expire are not accepted.
ARTICLE 7 – DEFAULT OF THE DEBTOR
In case of default by the BUYER, the BUYER agrees to pay the SELLER's losses and damages arising from the delayed performance of the debt. In cases where the BUYER's default is caused by the SELLER's fault, the BUYER will not be obliged to meet any claims for loss or damage.
ARTICLE 8 – COMPETENT COURT
In the implementation of this Preliminary Information, Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchases the goods or services and where he resides are authorized, up to the value declared by the Ministry of Industry and Trade.
The SELLER may apply for complaints and objections to the consumer issues arbitration committee or consumer court in the place where he/she purchased the goods or services or where he/she resides, within the monetary limits determined by the Ministry of Industry and Trade of the Republic of Turkey in December every year. Information regarding the monetary limit is below:
Effective as of 28/05/2014;
a) In accordance with Article 68 of the Law on Consumer Protection No. 6502, in disputes with a value below two thousand Turkish Liras, district consumer arbitration committees will be appealed, in disputes with a value below three thousand Turkish Liras, provincial consumer arbitration committees will be appealed, and in provinces with metropolitan status, two thousand Turkish Liras and three thousand Turkish Liras will be appealed. Application to provincial consumer arbitration committees is mandatory for disputes between 1,000 Turkish Liras and 1,000 Turkish Liras. Application to consumer arbitration committees cannot be made for disputes over these values.
b) In disputes over the specified value, the application must be made to the Consumer Court, or to the Civil Courts of First Instance as the Consumer Court in places where there is no Consumer Court.
This preliminary information is provided for commercial purposes.
Please Note: Before signing the cargo report, please check whether your cargo package is damaged due to transportation. If your cargo package is damaged for any reason, return your cargo to the cargo authority for a report to be recorded without signing any documents regarding the delivery. Your new products will be sent by us immediately. In case the products are received with damaged cargo package, sefamerve.com is not responsible for the damage or missing products inside.
15.All of these terms and conditions are subject to Turkish Law.